Privacy policy
Athena Global AI ("Athena", "we") provides a chatbot, a hosted business page and related tools to small businesses. This policy explains what information we handle, why, and what control you have. If anything here is unclear, write to support@athenaglobal.in.
Two kinds of people
Business owners are our customers. They sign up, set up a chatbot and use the dashboard.
Visitors are the customers of those businesses. They use a chatbot or page that a business has put on its own website. For visitor information, the business decides what is collected and why; Athena stores and processes it on the business's behalf. Questions from a visitor about their own information should go to the business first. We will help the business act on them.
What we collect from business owners
- Your name, phone number and email address, used to create your account, sign you in and contact you about the service.
- Business details you enter or approve: name, address, hours, services, products, policies, photos and similar.
- The public pages of the website you ask us to read. We read only your own site, obey its robots.txt, and keep the text so the chatbot can answer from it.
- Billing status. Payments are handled by Razorpay. We do not receive or store your card or bank details.
What we collect from visitors
- The questions and messages typed into the chatbot, and the answers given.
- Details a visitor chooses to submit: name, phone, email, delivery address, booking details, order contents, reviews.
- A random identifier stored in the browser (local storage) so that one person's several messages are counted as one visit. It is not linked to a name unless the visitor submits one. We do not set advertising cookies.
How we use it
- To answer visitors from the business's own content, and to show the owner what was asked, including the questions the site could not answer.
- To deliver leads, orders, bookings and reviews to the business, and to send the owner summaries and alerts.
- To run, secure and improve the service, for example to detect abuse and fix errors.
We do not sell personal information, and we do not use visitor conversations to advertise to anyone.
Who else handles it
We use a small number of providers to run the service, and share only what each needs:
- Language-model providers (such as OpenAI or OpenRouter) receive a visitor's question together with the relevant passages from the business's content, so they can word an answer.
- Razorpay processes subscription payments and payments from a business's customers where the business has enabled them.
- Meta (WhatsApp) carries messages when a business connects WhatsApp.
- Google provides sign-in for owners who choose it.
- Our hosting provider stores the data on its servers.
We may also disclose information where the law requires it.
How long we keep it
We keep a business's data for as long as it uses Athena. If a subscription lapses, the chatbot and page are paused but the data is kept, and everything resumes when payment resumes. Individual records can be anonymised on request, in which case names, phone numbers, emails and messages are blanked while counts and totals stay.
Your choices
- Owners can download their leads, orders, bookings, reviews and settings from the dashboard at any time, in full or only what is new since the last download.
- Owners can look up a person and remove that person's details when asked to.
- Anyone can ask us to correct or remove information about them by writing to support@athenaglobal.in. If it was collected by a business, we will pass the request to that business and help them act on it.
Security
Owner access is protected by a private key and signed sessions. Traffic is encrypted in transit, requests are rate limited, and the chatbot is restricted so that it cannot be used to reach other systems. No system is perfectly secure; if we learn of a breach affecting you, we will tell you.
Children
The service is meant for businesses and their adult customers. We do not knowingly collect information from children.
Changes
If we change this policy in a way that matters, we will update the date above and, for owners, tell you by email.
Contact
Athena Global AI, support@athenaglobal.in.